> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Hotel Chatbot Conversations

> Search, filter, and export conversations

Use **Chat Logs** to understand what guests ask and how the chatbot responds.

## Review a conversation

1. Open **Chat Logs**.
2. Use the search field to find relevant messages.
3. Filter by channel: **All**, **Website**, **Facebook**, or **Instagram**, as available.
4. Select a conversation to read its transcript.
5. Use **Refresh** to reload the list.

The screen also provides a **PDF export** option.

## What to look for

* Incorrect opening hours, facility details, or policies
* Questions the chatbot could not answer
* Repeated guest requests suggesting missing content
* Unclear or unhelpful responses
* Opportunities to improve the System Prompt or Selling Points

When you identify missing information, update the relevant **Knowledge Base** source, **Retrain Chatbot**, and retest.

## FAQ

### Can I review chats from social channels?

The screen includes Website, Facebook, and Instagram filters. Social conversations will depend on whether those channels have been connected and are supported for your account.

### Can I export conversations?

Yes, the Chat Logs screen includes a PDF export control.

### Are chat logs the same as guest enquiries?

No. Chat logs are conversation transcripts; **Guest Enquiries** contains messages submitted through the contact form.


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