> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Daily Chat Reports and Human Handoff Alerts

> Manage email recipients, delivery time, and immediate alerts

Open **Settings → Notifications** to manage two separate email features: daily chat reports and human handoff alerts.

## Daily chat reports

1. In **Email Notifications**, add the recipient email addresses that should receive daily chat log files.
2. Remove outdated addresses as needed.
3. Click **Save Emails**.
4. Choose the **Daily Email Time** and **Timezone**.
5. Click **Save Changes**.
6. Select **Send Test Email Now** to verify delivery.

The test email uses **yesterday's conversations** based on the selected timezone. Save the settings before testing.

## Human handoff alerts

Human handoff alerts notify designated staff when a guest requests a person.

1. Find **Human Handoff Alerts** in **Settings → Notifications**.
2. Enable the handoff alert option.
3. Add the alert recipient email addresses.
4. Select **Save Handoff Settings**.
5. Test the guest handoff flow and confirm delivery.

Handoff alerts are sent **immediately** when triggered and include the full conversation transcript. Their recipient list is **separate from daily report recipients**.

## FAQ

### Will the daily report recipients automatically receive handoff alerts?

No. Configure handoff recipients separately.

### Why is the test email missing today's chats?

The **Send Test Email Now** function includes yesterday's conversations based on your selected timezone.

### What if a test email does not arrive?

Check saved recipients, spam filters, and the selected timezone. Try again after saving and contact support if delivery continues to fail.


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