> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Guest Enquiries and Contact Forms

> Review messages submitted by guests

**Guest Enquiries** displays contact-form submissions received through Lobbychat.

## Review enquiries

1. Select **Guest Enquiries** from the sidebar.
2. Search or filter the list using **All**, **New**, or **Viewed**.
3. Filter by request type, such as **General Enquiry**, **Reservation**, **Cancellation/Modification**, or **Other**.
4. Select an enquiry to review the guest's name, email, request type, date, and message.
5. Use **Reply via Email** when a reply is needed.

The list also includes selection checkboxes, an **Export** control, and a **Delete** action. Take care when deleting records.

## Good practices

* Review new enquiries promptly.
* Confirm the request type and guest contact details before replying.
* Do not assume the chatbot has completed a reservation or cancellation merely because the guest submitted a request.
* Handle personal information according to your hotel's privacy procedures.

## FAQ

### Is a reservation request a confirmed booking?

No. A contact-form enquiry should be treated as a request until the hotel confirms it through its normal process.

### Can I export enquiries?

Yes, the **Guest Enquiries** screen includes an **Export** option.

### Can I reply from the dashboard?

The enquiry detail includes **Reply via Email**, which starts the email reply workflow.


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