> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Lobbychat

> Understand your hotel AI chatbot

Lobbychat is a hotel-focused AI chatbot that helps guests find information about your property and contact your team when needed. Your hotel receives a configured chatbot and access to a dashboard for managing information, appearance, guest communications, and performance.

## Your dashboard

After signing in, open **Dashboard** and choose **Manage Chatbot** beside your property. The chatbot workspace includes **Dashboard**, **Insights**, **Knowledge Base**, **Test your chatbot**, **Chat Logs**, **Guest Enquiries**, **Embed Code**, and **Settings**.

## Recommended first steps

1. Check that the chatbot is assigned to the correct hotel.
2. Open **Test your chatbot** and ask common guest questions.
3. Review the **Knowledge Base** for current information.
4. Configure enquiry recipients and notification preferences in **Settings**.
5. Confirm that the chatbot is installed on your website.
6. Review chat logs regularly for unanswered or outdated information.

> [!NOTE]
>
> Lobbychat can answer only as reliably as the information and instructions supplied to it. Verify important policies, prices, hours, and booking information before making the chatbot available to guests.

## Frequently asked questions

### Do I need to build the chatbot myself?

Lobbychat prepares the initial chatbot during onboarding. You can maintain its information and settings in the dashboard.

### Where should I start if an answer is incorrect?

Review the **Knowledge Base**, update the relevant source, retrain, then test the same question again.


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