> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Your Hotel Chatbot's Appearance

> Change branding, welcome text, and widget placement

Open **Settings → Appearance** to align the guest-facing chatbot with your hotel's branding.

## Available settings

* **Chatbot Name:** Set the name displayed for the chatbot; use the associated **Save** control.
* **Logo:** Upload a square image. The interface recommends a **100–200 px PNG**.
* **Widget Position:** Choose **Left** or **Right**.
* **Welcome Message:** Set the greeting shown when guests open the chat.
* **Show Launcher Message:** Enable or disable the short invitation beside the launcher.
* **Launcher Message:** Keep it concise; the interface recommends a maximum of approximately **60 characters**.
* **Brand Colour:** Set the chat header colour.
* **Header Text Colour:** Choose a readable colour against the header background.

## Apply changes

1. Open **Settings → Appearance**.
2. Update the desired fields.
3. Review the preview panel.
4. Click the relevant **Save** or **Save Changes** button.
5. Open **Test your chatbot** and check the guest-facing presentation.

## Tips

Use a high-contrast header, a short greeting, and a launcher message that makes it clear guests can ask hotel-related questions.

## FAQ

### Does changing colours require Knowledge Base retraining?

Appearance is a display setting, not a Knowledge Base source. Save the appearance changes and verify the result in the preview.

### Why is my launcher message too long?

Shorten it to a simple invitation, such as “Questions about your stay? Ask us.”


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