> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lobbychat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Your Hotel Chatbot's Insights

> Track conversations, topics, and guest feedback

Use **Insights** to review how guests interact with your chatbot.

## Select a date range

1. Open **Insights**.
2. Set the **From** and **To** dates.
3. Review the metrics and charts for the selected period.
4. Use **Clear** to remove the date filter when needed.

## What the dashboard shows

* **Total Chats:** Conversation volume for the selected range and all-time totals where displayed.
* **Messages:** Number of messages recorded.
* **Chat Volume:** A time-series chart showing activity.
* **Topics Discussed:** Subjects guests ask about.
* **Chat Ratings:** Guest feedback using a **1–5 star** scale.

## How to use these insights

Look for frequently discussed topics, spikes in activity, and poor ratings. Open **Chat Logs** to investigate individual conversations before deciding whether a training change is needed.

## FAQ

### Does a low rating always mean the answer was incorrect?

Not necessarily. Review the associated conversation and context before drawing conclusions.

### Why do totals change when I adjust dates?

Date filters change the reporting period. Some views also show all-time metrics separately.

### Can Insights tell me which pages need better training?

Topic patterns can suggest gaps, but confirm them through actual conversations and test questions.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.