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Use Chat Logs to understand what guests ask and how the chatbot responds.

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Review a conversation

  1. Open Chat Logs.
  2. Use the search field to find relevant messages.
  3. Filter by channel: All, Website, Facebook, or Instagram, as available.
  4. Select a conversation to read its transcript.
  5. Use Refresh to reload the list.
The screen also provides a PDF export option.

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What to look for

  • Incorrect opening hours, facility details, or policies
  • Questions the chatbot could not answer
  • Repeated guest requests suggesting missing content
  • Unclear or unhelpful responses
  • Opportunities to improve the System Prompt or Selling Points
When you identify missing information, update the relevant Knowledge Base source, Retrain Chatbot, and retest.

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FAQ

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Can I review chats from social channels?

The screen includes Website, Facebook, and Instagram filters. Social conversations will depend on whether those channels have been connected and are supported for your account.

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Can I export conversations?

Yes, the Chat Logs screen includes a PDF export control.

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Are chat logs the same as guest enquiries?

No. Chat logs are conversation transcripts; Guest Enquiries contains messages submitted through the contact form.
Last modified on October 22, 2026