Sign in and manage your account - Lobbychat Documentation

Open Lobbychat Dashboard.
Enter your account credentials as requested.
If the Check your email screen appears, find the six-digit verification code sent to your registered email.
Enter the code and select Verify and Sign In.
If you did not receive the code, use Resend. Use Back to login to start again.

Find your chatbot

Select Dashboard, locate your property in My Chatbots, and click Manage Chatbot. Check the chatbot’s On or Off status before testing it.

Account information

Select My Account to review the email, name, hotel, and hotel website shown for your account. The page also includes Change Password and Log out.

Troubleshooting

The verification email has not arrived

Check spam or junk folders, confirm you are using the registered address, and request a new code. If the issue persists, use Support in the dashboard.

I cannot find my hotel

Return to Dashboard and check My Chatbots. If the expected property is missing, contact Lobbychat support rather than using another hotel’s configuration.

Last modified on October 22, 2026