Manage Guest Enquiries and Contact Forms

Guest Enquiries displays contact-form submissions received through Lobbychat.

Review enquiries

Select Guest Enquiries from the sidebar.
Search or filter the list using All, New, or Viewed.
Filter by request type, such as General Enquiry, Reservation, Cancellation/Modification, or Other.
Select an enquiry to review the guest’s name, email, request type, date, and message.
Use Reply via Email when a reply is needed.

The list also includes selection checkboxes, an Export control, and a Delete action. Take care when deleting records.

Review new enquiries promptly.
Confirm the request type and guest contact details before replying.
Do not assume the chatbot has completed a reservation or cancellation merely because the guest submitted a request.
Handle personal information according to your hotel’s privacy procedures.

No. A contact-form enquiry should be treated as a request until the hotel confirms it through its normal process.

Yes, the Guest Enquiries screen includes an Export option.

The enquiry detail includes Reply via Email, which starts the email reply workflow.

Last modified on October 22, 2026