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The Test your chatbot page lets you try the guest chat experience from the dashboard without first visiting your live website.

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Test an answer

  1. Select Test your chatbot in the sidebar.
  2. Enter a question a guest might ask, such as “What time is check-in?” or “Do you offer airport transfers?”
  3. Read the response for accuracy, clarity, and relevance to your hotel.
  4. Repeat with variations, including questions in languages your guests commonly use.
  5. Test the Email us contact option if your chatbot displays it.

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What to check

  • Accuracy: Are hours, policies, facilities, and links correct?
  • Completeness: Does the answer address the guest’s actual question?
  • Tone: Is the response helpful and appropriate for your property?
  • Escalation: Can the guest contact the hotel when a human response is needed?
  • Uncertainty: Does the chatbot avoid making up information that is not in its sources?

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After changing training information

Save the change in Knowledge Base, select Retrain Chatbot, wait for completion, and repeat the test. Saving a source alone does not complete retraining.

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FAQ

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Why does the chatbot still give an old answer?

The source may have been changed without retraining, or an outdated page or file may remain among the training sources. Check both, retrain, and test again.

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Does testing replace reviewing real guest conversations?

No. Use Chat Logs to see how the chatbot performs with real questions.
Last modified on October 22, 2026