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The Settings → Integrations page includes Facebook & Instagram Messaging.

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Start the connection

  1. Open Settings → Integrations.
  2. Select Connect with Facebook.
  3. Follow Facebook’s authorisation process.
  4. Select the Facebook Page associated with your hotel when prompted.
  5. Return to Lobbychat and review the connection status.
The interface indicates that Instagram direct messages are included when the selected Facebook Page is linked to an Instagram Business account.

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Before connecting

Make sure you have the appropriate permissions to manage the hotel’s Facebook Page. Confirm that the intended Instagram Business account is linked to that Page if Instagram support is needed.

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Verify the integration

After connecting, send a controlled test message through the relevant channel and review the result. The Chat Logs page includes channel filters for Website, Facebook, and Instagram.

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FAQ

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Is Instagram connected independently?

The current integration screen describes Instagram as included through a Facebook Page linked to an Instagram Business account.

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What if I cannot select my hotel Page?

Check that you are signed into the correct Facebook account and have the necessary Page permissions. If the issue persists, contact Lobbychat support.
The exact connected-state screens and available message actions should be confirmed before relying on this integration for live guest service.
Last modified on October 22, 2026