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Open Settings → Email Form to configure the contact form guests can open from the chatbot.

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Delivery and contact settings

  • Default sender email (fallback): The fallback address used when a request type has no specific address configured.
  • Contact link label (chat header): The text guests see for the contact link.
  • Contact form title: The title displayed on the form.
  • Privacy Policy URL: Link to your hotel’s relevant privacy policy.

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Request types

The request-type table supports entries such as General Enquiry, Reservation, Cancellation/Modification, and Other. Each type can have an enabled state and a Send enquiries to email address. Use the available edit, delete, and Add Request Type controls to maintain the options guests see.

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Guest confirmation email

The settings include Send confirmation email to the guest (sender), a confirmation Subject, and an optional confirmation message. Enable and customise these only after checking that the text reflects your hotel’s response process.

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Form labels

You can customise labels for First Name, Last Name, Email, Message, Send, and Cancel.

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Save and test

  1. Update the required fields and routing addresses.
  2. Click Save Settings.
  3. Open Test your chatbot.
  4. Open the contact form and verify its labels and request types.
  5. Send a controlled test enquiry and confirm the expected recipient receives it.
Use [Contact Us](lobbychat://contact) in suitable chatbot instructions to open the built-in contact form.

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FAQ

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Can different request types use different email addresses?

Yes. The request-type settings provide a Send enquiries to address for each type.

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Should I enable guest confirmation emails?

You can, provided the subject and message accurately explain what the guest should expect. A confirmation of receipt is not a booking confirmation.
Last modified on October 22, 2026