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Lobbychat is a hotel-focused AI chatbot that helps guests find information about your property and contact your team when needed. Your hotel receives a configured chatbot and access to a dashboard for managing information, appearance, guest communications, and performance.

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Your dashboard

After signing in, open Dashboard and choose Manage Chatbot beside your property. The chatbot workspace includes Dashboard, Insights, Knowledge Base, Test your chatbot, Chat Logs, Guest Enquiries, Embed Code, and Settings.
  1. Check that the chatbot is assigned to the correct hotel.
  2. Open Test your chatbot and ask common guest questions.
  3. Review the Knowledge Base for current information.
  4. Configure enquiry recipients and notification preferences in Settings.
  5. Confirm that the chatbot is installed on your website.
  6. Review chat logs regularly for unanswered or outdated information.
Lobbychat can answer only as reliably as the information and instructions supplied to it. Verify important policies, prices, hours, and booking information before making the chatbot available to guests.

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Frequently asked questions

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Do I need to build the chatbot myself?

Lobbychat prepares the initial chatbot during onboarding. You can maintain its information and settings in the dashboard.

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Where should I start if an answer is incorrect?

Review the Knowledge Base, update the relevant source, retrain, then test the same question again.
Last modified on October 22, 2026