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The Website tab under Knowledge Base imports website content as chatbot training sources.

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Choose a website import method

  1. Open Knowledge Base → Website → Crawl Links.
  2. Enter your Website URL.
  3. Select Fetch Links to discover pages.
  4. Review the discovered URLs and exclude irrelevant or outdated pages.
  5. Complete the import using the controls presented after scanning.
  6. Click Retrain Chatbot and test the results.

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Sitemap

  1. Select Sitemap and provide the hotel’s sitemap URL.
  2. Start the scan/import using the on-screen control.
  3. Review the imported source in Training Sources.
  4. Click Retrain Chatbot.
Important: Sitemap import includes all URLs in the supplied sitemap. There is no individual URL exclusion in this method. Review the sitemap before importing.

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Individual URL

  1. Select Individual URL.
  2. Enter the specific webpage you want to import.
  3. Follow the on-screen scan/import steps.
  4. Review the training source, then Retrain Chatbot.

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When the hotel website changes

Whenever website information used by the chatbot changes, return to the Knowledge Base and click Retrain Chatbot. Test the updated answer afterward.

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FAQ

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Can I exclude selected website pages?

Yes, use Crawl Links for page selection and exclusion. Sitemap imports everything in the sitemap.

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Which method is best?

Use Crawl Links for control, Sitemap for broad coverage, and Individual URL for a targeted page.

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Does the chatbot automatically update when our website changes?

Do not assume it does. Retraining is required after website updates.
Last modified on October 22, 2026