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Open Settings → Appearance to align the guest-facing chatbot with your hotel’s branding.

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Available settings

  • Chatbot Name: Set the name displayed for the chatbot; use the associated Save control.
  • Logo: Upload a square image. The interface recommends a 100–200 px PNG.
  • Widget Position: Choose Left or Right.
  • Welcome Message: Set the greeting shown when guests open the chat.
  • Show Launcher Message: Enable or disable the short invitation beside the launcher.
  • Launcher Message: Keep it concise; the interface recommends a maximum of approximately 60 characters.
  • Brand Colour: Set the chat header colour.
  • Header Text Colour: Choose a readable colour against the header background.

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Apply changes

  1. Open Settings → Appearance.
  2. Update the desired fields.
  3. Review the preview panel.
  4. Click the relevant Save or Save Changes button.
  5. Open Test your chatbot and check the guest-facing presentation.

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Tips

Use a high-contrast header, a short greeting, and a launcher message that makes it clear guests can ask hotel-related questions.

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FAQ

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Does changing colours require Knowledge Base retraining?

Appearance is a display setting, not a Knowledge Base source. Save the appearance changes and verify the result in the preview.

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Why is my launcher message too long?

Shorten it to a simple invitation, such as “Questions about your stay? Ask us.”
Last modified on October 22, 2026