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Use Knowledge Base → File to add reference documents such as guest information, hotel policies, menus, and facility details.

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Supported formats

The upload screen lists PDF, DOCX, TXT, CSV, and Excel files, with a 10 MB maximum.

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Upload a document

  1. Open Knowledge Base and select File.
  2. Click Select Files, or drag files into the upload area.
  3. Check that the selected files are current and suitable for guest-facing answers.
  4. Click Upload Files.
  5. Review the Training Sources list.
  6. Click Retrain Chatbot and wait for the success confirmation.
  7. Use Test your chatbot to check questions based on the uploaded document.

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Keeping documents current

Replace or update source documents when policies, opening hours, menus, or offers change. Remove obsolete training sources using the delete control where appropriate. Retrain again after every relevant change.

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Good practices

  • Use clearly named, current documents.
  • Avoid uploading internal-only, confidential, or guest-personal information.
  • Remove superseded menus and expired promotional information.
  • Test important answers after retraining.

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FAQ

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I uploaded a new PDF. Why does the bot still give the previous information?

Uploading and retraining are separate steps. Click Retrain Chatbot after the upload and test again.

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Can I upload a document larger than 10 MB?

The current upload screen specifies a maximum of 10 MB per file. Reduce or split larger documents before uploading.
Last modified on October 22, 2026