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Open Settings → Notifications to manage two separate email features: daily chat reports and human handoff alerts.

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Daily chat reports

  1. In Email Notifications, add the recipient email addresses that should receive daily chat log files.
  2. Remove outdated addresses as needed.
  3. Click Save Emails.
  4. Choose the Daily Email Time and Timezone.
  5. Click Save Changes.
  6. Select Send Test Email Now to verify delivery.
The test email uses yesterday’s conversations based on the selected timezone. Save the settings before testing.

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Human handoff alerts

Human handoff alerts notify designated staff when a guest requests a person.
  1. Find Human Handoff Alerts in Settings → Notifications.
  2. Enable the handoff alert option.
  3. Add the alert recipient email addresses.
  4. Select Save Handoff Settings.
  5. Test the guest handoff flow and confirm delivery.
Handoff alerts are sent immediately when triggered and include the full conversation transcript. Their recipient list is separate from daily report recipients.

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FAQ

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Will the daily report recipients automatically receive handoff alerts?

No. Configure handoff recipients separately.

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Why is the test email missing today’s chats?

The Send Test Email Now function includes yesterday’s conversations based on your selected timezone.

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What if a test email does not arrive?

Check saved recipients, spam filters, and the selected timezone. Try again after saving and contact support if delivery continues to fail.
Last modified on October 22, 2026