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Use Insights to review how guests interact with your chatbot.

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Select a date range

  1. Open Insights.
  2. Set the From and To dates.
  3. Review the metrics and charts for the selected period.
  4. Use Clear to remove the date filter when needed.

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What the dashboard shows

  • Total Chats: Conversation volume for the selected range and all-time totals where displayed.
  • Messages: Number of messages recorded.
  • Chat Volume: A time-series chart showing activity.
  • Topics Discussed: Subjects guests ask about.
  • Chat Ratings: Guest feedback using a 1–5 star scale.

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How to use these insights

Look for frequently discussed topics, spikes in activity, and poor ratings. Open Chat Logs to investigate individual conversations before deciding whether a training change is needed.

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FAQ

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Does a low rating always mean the answer was incorrect?

Not necessarily. Review the associated conversation and context before drawing conclusions.

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Why do totals change when I adjust dates?

Date filters change the reporting period. Some views also show all-time metrics separately.

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Can Insights tell me which pages need better training?

Topic patterns can suggest gaps, but confirm them through actual conversations and test questions.
Last modified on October 22, 2026